02 Sub-Zero service · Bothell
Freezer Repair
Defrost faults, frost build-up and temperature drift on Sub-Zero freezer columns and drawers.
How this gets described on the phone
- “Sheet of frost across the back panel that keeps coming back after I clear it”
- “Freezer holding around 15°F and ice cream has gone soft”
- “Loud clicking or buzzing from the bottom of the unit every few minutes”
- “Bottom freezer drawer has frozen itself into the runners”
What the visit involves
The unit is read before it is opened: cabinet and evaporator temperatures logged, the defrost circuit forced and timed, condenser and fans checked, door seals tested against the cabinet. Where the readings point at the sealed system it goes under gauges — that is EPA 608 work and it is not guessed at.
You get the measurements and a firm parts-and-labour number before anything is dismantled. Integrated and panel-ready Sub-Zero units are pulled on protection and reset on their original shims, so the door line matches the cabinet run when we leave.
What decides the cost of this job
| Item | Price, or what sets it | On site |
|---|---|---|
| Service call | $89 | 45–75 min |
| Evaporator or condenser fan motor | Motor cost by model | 1–2 hrs |
| Defrost heater / thermistor / bimetal | Which part failed | 1–2 hrs |
| Door gasket replacement | Per door, gasket by model | 1 hr |
06 On the record
What the register says, visit by visit.
Entries from Bothell kitchens, filed as they came in: the symptom first, then what it turned out to be.
5.0/ 51,187reviews on file
Our unit is older than my youngest child and I expected to be told it was beyond help. Instead he read it, found the defrost circuit had failed rather than anything structural, and had it holding by evening.
Nooshin F.Maywood HillsOct 2025
The bottom drawer had frozen into its runners so hard it would not open. He thawed it properly rather than forcing it, then traced a failed door seal letting damp air in. Two visits: our gasket is not stocked locally.
Gus V.Bothell LandingDec 2025
Frost sheeted across the back wall again within a fortnight however often I scraped it clear. A bimetal had stopped closing, so the heater never ran long enough. Replaced, cycle timed twice, wall still clean.
Rajiv P.Canyon ParkAug 2025
10 Book it
Tell us the model and what it is doing.
Two minutes on the phone gets the likely cause down to a short list and the right parts onto the van, or pick a slot yourself on the booking page. Calls placed before 11am are usually seen the same day across Bothell.
- Hours
- 8:00 am – 8:00 pm, seven days · phone answered 24/7
- Service call
- A flat $89, credited in full against an approved repair
- Covers
- Canyon Park · Bothell Landing · North Creek · Maywood Hills
